The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Foreign and Commonwealth Office (Consular Roles)
Consular
The British High Commission in Ottawa has a part-time vacancy (25 hours per week) for a Consular Officer. The successful applicant will be responsible for providing consular assistance to distressed British nationals, as part of the consular team covering Central and Eastern Canada with a specific focus on Ottawa and the vicinity and the Province of Quebec.
Duties and Responsibilities
- Providing consular assistance in accordance with current guidelines. This could include visiting British nationals in hospital or in jail, and providing support to family members following bereavement, a child abduction or custody matter, and providing advice and assistance following a rape or sexual assault
- Answering the telephone and responding to written and face-to-face customer enquiries
- Arranging appointments and processing emergency travel document applications
- Creating and updating case files on the corporate database and managing cases to a satisfactory conclusion
- Keeping the Consular Manager in Toronto informed of developments in cases
- Working with Canadian authorities, members of the public and their legal representatives, airlines and tour operators, and British Government Departments
- Managing and maintaining the electronic appointment calendar
- Arranging and managing Citizenship Ceremonies
- Representing the High Commission at consular promotional events and building relationships with relevant external contacts e.g. Canadian authorities, airlines, NGOs etc.
- Exceptionally, participating in call-out arrangements for emergency cases out of hours when our Global Response Centre in London requests additional support
- Representing Consular Section at High Commission Heads of Section weekly meetings and performing other duties as assigned
- The successful candidate must have 1+ years of relevant work experience (to include working with the public). A relevant Bachelor's Degree, or equivalent experience in a relevant field, is required.
- Proven track record of excellent communication skills, both oral and written.
- Must have good organisational skills and the ability to work efficiently and accurately under pressure and to work independently without close supervision.
- Ability to handle personal issues/information and deal with staff and clients in a friendly and sensitive manner.
- A good knowledge of multi-cultural Britain, its language, and geography.
- Working knowledge of the Microsoft Office suite.
- The successful candidate must also be available to attend a 2 week training course in the UK within the first 3 months of employment.
- An ideal candidate will demonstrate a strong understanding of IT systems
- A valid driver's license is desirable but is not necessary.
Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace
3 June 2016
A2 (L)
Part-Time, Permanent
25
N. America, Caribbean and British Overseas Territories
Canada
Ottawa
British High Commission
1
$30,880.32
27 June 2016
The position will be offered on a 25 hour-work week, with an annual salary of $30,882.32 plus benefits package including extended health care, dental benefits and pension plan. The appointment requires pre-existing legal status to live and work in Canada and will be subject to satisfactory references and local and overseas security clearances and a six month probation period.
Resume and a cover letter with salary history should be submitted by 3 June 2016. Please identify in your cover letter whether you are currently eligible to work at the High Commission. Internal candidates must address their resumes through the Head of Group before applying.
Only successful candidates will be contacted. Please no phone calls. Due to the high volume of resumes we receive, we cannot guarantee consideration of your application if the submission instructions are not properly followed.
The British High Commission is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference. We do not discriminate on the basis of race, color, religion, sex, disability, age, veteran status, sexual orientation or other category protected by law.
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